Online Enrollment Frequently Asked Questions

Each year between October 15 and December 7, Medicare plan members can choose to enroll in a different Medicare health plan. Their new coverage will start January 1. There are other types of enrollment periods as well. For more information about Medicare enrollment periods, go to https://www.cms.gov.

We recommend using Chrome or Firefox. If you are having problems with the tool using one browser, please try another one.

Call 1.855.931.4855 and an Aspirus Health Plan sales representative will be happy to help you.

If you have not yet submitted your application, you can delete it from your application dashboard and start a new application with the correct plan.

If you have already submitted your application, please contact Customer Service at 1.855.931.4850.

You'll be able to save your progress and return to the enrollment process later. You'll also be able to track your enrollment application status through the process.

Consider creating a Gmail, Yahoo, or other email account. To receive a paper enrollment application, call Customer Service at 1.855.931.4850.

The registration email came from do-not-reply@aspirushealthplan.com and was sent at the moment you registered. Check your spam folder in your email system. If the email isn’t there, please call 1.855.931.4850.

Try cutting and pasting the link in the same browser that you started your enrollment. If that doesn’t work, please call 1.855.931.4850.

Yes, but you'll still need to apply separately for each person. To do so, first fill out the application for one person. After you have submitted the first application, return to the “My Applications” page and click on “New Application” to create another application. Make sure that the person applying is present during the application process as he/she will need to sign using an electronic signature. Also, know that the information from the first application will carry over into the second application, and will need to be replaced with the new applicant's information.

Yes, you can leave the “Medicare Number” field blank and still submit your application.

It is strongly recommended, but not required. The online enrollment system will display all primary care clinics for all specialties for the plan you selected. Consider filtering by the specialty (such as Family Medicine) or by distance from home (such as within 20 miles) to help select the best clinic for you. If you don't choose a primary care clinic, one will be chosen for you by Aspirus Health Plan. You can change at any time by calling Customer Service at 1.855.931.4850.

If you want to have your mail from Aspirus Health Plan sent to an address that is different from your “permanent address”, you can set this up in the "Applicant Information" section.

If you haven’t yet submitted your application, you can revise your mailing address under "Review Application". Select the edit icon for “Applicant Information” and change the information.

Be aware that all mail from Aspirus Health Plan will be sent to this mailing address. After you have been successfully enrolled in a Medicare Plan, you can also set up a separate address solely for billing by contacting Customer Service at 1.855.931.4850.

Go to the appropriate section then select the edit icon that will appear on the upper right of the section.

You may have to change other enrollment information if your newly edited information requires it. For example, if you change your zip code, different plan options may apply.

You will receive a letter verifying your enrollment in approximately 15 days. You can check the status of your application by logging into your enrollment account at https://medicare.aspirushealthplan.com/member-login.

If Aspirus Health Plan needs more information to complete your application, we will call you, or send you a letter. Follow the instructions you are given and respond by any deadlines you receive.

You may receive other communications that will impact your premiums and/or coverage or eligibility. This may happen if you did not enroll in a Medicare Part D plan when you were first eligible or if you are leaving an employee group plan to join our plan. Please make sure you respond to all communications you receive from Aspirus Health Plan.

You will receive your ID card approximately 15 days after your enrollment, or approximately seven days after your application is approved.

Contact Customer Service at 1.855.931.4850 for assistance.

Go to https://medicare.aspirushealthplan.com/shop/login/. Select “Need help signing in?” and then choose “Forgot Password”.  You will receive an email to complete your password reset.

Call 1.855.931.4850 and a Asirus Health Plan associate will submit a request to unlock your account. Your account will also automatically unlock after 60 minutes.

No. You will need to set up a new account for Aspirus Health Plan’s online member account after your new Aspirus Health Plan coverage begins. Information on how to create a member account is included in the welcome packet you will receive.