Member Resources

Mental Health and Substance Use Disorder Services

The support you need

Mental health and substance use disorders are treatable health conditions. You are not alone. Aspirus Health Plan staff are available to offer support and resources.

Aspirus Health Plan Mental Health and Substance Use Disorder Triage Line

Support for members and their families, including:

  • Help during a crisis
  • Referrals to Mental Health and Substance Use Disorder Case Management and other services
  • Consultations with Mental Health and Substance Use Disorder Case Management
  • Help to find in-network and specialty care mental health and substance use providers
  • Approvals for mental health and substance use services
  • Connections to community resources

Crisis support

Staffed by trained responders, these resources can help if you or a family member is in a crisis or for ongoing help to manage a mental health or substance use condition.

Aspirus Health Plan Mental Health and Substance Use Disorder Triage Line

Aspirus Health Plan members can call Monday – Friday, 8 am – 5 pm at no extra cost 715-631-7442 or 1-855-931-5264 toll free. TTY users call 715-631-7413 or 1-855-931-4852 tollfree.

National Suicide Prevention Lifeline

24/7 free and private support
1-800-273-8255 (TALK)
suicidepreventionlifeline.org

Veteran’s Crisis Line

24/7 free and private support
1-800-273-8255, press 1 | Text 838255

Continuum of care

The path to recovery from a substance use disorder or management of mental health can be confusing and complex. That’s where Aspirus Health Plan Mental Health and Substance Use Disorder Case Management comes into play. We go the extra mile for our members. We can help you better understand the range of options available for services and care and help get you there. Services and care might include counseling, medication or a combination of both that seek to change behaviors, thoughts, emotions and how one sees and understands things. Medications often provide relief to help manage symptoms. For many, a mix of counseling and medication is best. There are varied levels of care, too, such as inpatient, outpatient or a mix of services offered in both inpatient and outpatient facilities. In addition, a mental health or substance use disorder diagnosis can lead to a physical condition diagnosis and vice versa. It’s important you get the right support to manage any co-existing mental and physical health conditions. The first step on the pathway to success begins with an assessment, which is a face-to-face evaluation by a trained professional to determine the right services, treatments and medications. Call the Aspirus Health Plan Mental Health and Substance Use Disorder Triage Line for help identifying the best care pathway.

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