Medicare FAQs

Aspirus Health Plan FAQs

Getting Started with your Member Account

It’s easy! Before you start, you’ll need an email address and your Aspirus Member Identification (ID) number ready. Then:

  1. Go to the Aspirus Health Plan web site at https://www.aspirushealthplan.com/medicare/
    • Look for the blue LOGIN box in the upper right corner and click on it
    • When the screen pops up, click on the LOGIN box
  2. Next, click on the “Sign up” link
    • Fill in your email address, a password, your Aspirus ID number, name, date of birth and zip code
    • Submit your registration

      Password requirements
      Your password will need to have at least 8 characters, one upper case letter, one lower case letter, one number and one of the following characters: ” ! # $ % & ’ ( ) * + , – . / : ; < = > ? @ [ ] ^ _ ` { | } ~
  3. You will get a confirmation email. Open the email and click on the confirmation link.
  4. Then, we will ask you to set your security question and answer. We will ask you this question again if you ever need to reset your security question.

We will display this message if the information you entered does not match what we have on file for you. Below are some common pitfalls. 

Member ID:
Your Member ID number is on your Aspirus ID card. If you are using the Aspirus ID number from your premium invoice, add two zeros (00) after the first 7-digits in the Member ID field.

First Name:
Use your full name as you would have written it For example: Use Charles instead of Charlie or Anastasia instead of Ana.

Last Name:
Use your last name , include that in this Last Name field.

Date of Birth:
Type your date of birth using any of these :

  • DD/MM/YYYY
  • DD-MM-YYYY
  • DDMMYYYY

For example, use 01/01/1950 instead of 1/1/1950.

Zip Code:
If you have recently moved, we may still have an old address on file for you. Try using the zip code from your previous address. Once logged in, you can send us a request to update your information on file.

Each individual member will need to register for their own Member Account using separate email addresses. This ensures your private health information and claims are only accessible by you.

Members and their spouses frequently call to ask questions and make requests for both themselves and their partners. In order for us to provide information for your spouse’s account, you will need to complete the Statement of Representative form linked here and also available in the Document Center.

If you qualify for a special election period or would like to change your plan during the annual election and open enrollment period, please call Customer Service at 715-631-7411 or toll free at 1-855-931-4850.

If you qualify for a special election period or would like to disenroll from your plan during the annual and open enrollment period, please call Customer Service at 715-631-7411 or toll free at 1-855-931-4850 .

The Annual Enrollment Period begins on October 15th and ends on December 15th.

The Open Enrollment period begins on January 1st and ends on March 31st.

To determine if you are eligible for an SEP, please call Customer Service at 715-631-7411 or toll free at 1-855-931-4850.

If you would like a new physical ID card, you can click on “My ID Card” and “Request Physical Card” in your Member Account. We will then send you a new ID card.

Or, you can click on “My ID Card” and “Download & Print” to get an electronic version. You can show that to your providers just like you would a physical card. Or, you can print it to bring with you.

If you are still unable to access your ID card, please call Customer Service at 715-631-7411 or toll free at 1-855-931-4850.

Your Member Account may be locked if you tried to log in too many times with the wrong password. Look for an email from us about how to unlock it. It will be unlocked automatically after 60 minutes if you don’t try again with the wrong password.

Once your account is unlocked, you can reset your password by clicking “Need help signing in?” and “Forgot Password?”

If you are still unable to access your account, please call Customer Service at 715-631-7411 or toll free at 1-855-931-4850.

For the best experience, we recommend using the latest versions of Google Chrome, Mozilla Firefox or Safari.

You can access your Member Account on all these devices. You’ll have the best experience on a computer or mobile device with the latest software.

Paying My Premium

There are a few ways to pay your monthly premium:

Online through your Member Account using a debit or credit card.

Online bill pay/direct pay from your bank. You can set this up with your bank.
Please contact your bank if you need assistance.

Automatic withdrawal from a checking/savings account. To get started, complete and return an automatic payment form to Aspirus Health Plan. Find the form (PDF) here and also available in the Document Center.

Check or money order mailed to Aspirus Health Plan. See your monthly invoice for details.

Social Security Administration (SSA) deduction from your monthly Social Security check. Contact Customer Service to get started.

Railroad Retirement Board if you are a retired railroad employee (external link).

Please allow 3 to 5 business days for your payment to be applied to your Member Account.

Your premium is deducted on the 8th of the covered month. If the 8th falls on a holiday or weekend, it will be deducted on the first business day after the 8th.

Payments are due on the 1st of each month for that month of coverage. For example, when you receive your January invoice in December, you have until January 1st to pay.

Medicare members have until the 12th of the month to pay premiums. If you haven’t paid by then, you will have a 90-day grace period to pay your premium in full. If not paid in full by 90 days, your coverage will end the last day of the month of that 90-day grace period. We will send you a letter during the grace period with the amount you owe and payment options.

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04/2021